BLACK PLUM®


 RETURN POLICY 

Return Policy


We follow a 15-day hassle-free return policy.

Returns made Easy

Let's solve it together

  • Visit our exclusive offline store to save pick-up charges.

    • OR

  • : 01681-313662
  • Provide product id & reason for return.
  • Provide images as applicable & pick-up address
         via Email: contact@blackplum.in

    • Let's keep in mind

  • Only purchases made on www.blackplum.in are eligible for returns.
  • Return requests should be raised within 15 days from delivery.
  • To be eligible for return, the item must be in the same condition as it was received, unworn or unused with tags and in its original packaging.
    • Eligible for Return (within 15 days from delivery):

  • Bras.
  • All outerwear products, including All-day pants, Bermudas, Capris, Hoodies, Henley’s, Jackets, Shrugs, Joggers, Leggings and jeggings, Polos, Pyjamas, Shorts, Sleep dresses, Sweatshirts, Tank tops, Trackpants, Boxer shorts, T-shirts, Muscle Vest, etc.
    • Exclusions for Health & Hygiene Standards:

  • Innerwear (Boxers, Briefs, Trunks, Camisoles, Crop/Tank Tops, Inner Tank Tops, Panties, Hipsters, Boyleg, Shorties, Bloomers, Slips, Underwear, Vests, etc.)
  • Shapewears.
  • Thermals.
  • Accessories: Handkerchief, Caps, Masks, Socks, Towels.
    • Return Guidelines:

  • Damaged External Packaging:
  • If the packaging is damaged, don’t accept the package.
  • Report immediately through the contact us section.
  • Once the return is accepted by our warehouse, the refund gets queued for processing to the banking partners.
  • bank’s processing time.
  • Guidelines for Product Quality Concerns:

    • We adhere to a meticulous and thorough quality assurance process for every product to uphold the highest standards of quality.

  • A defect is defined as any irregularity or flaw that surpasses normal wear and tear. In the rare event that you discover a defective product, we are committed to resolving the issue promptly and efficiently, regardless of where it was purchased.
  • Please don't hesitate to reach out to us, and our dedicated customer service team will guide you through the entire resolution process.
  • Providing images showing the full front and back views of the defective product, the product label, and highlighting the area of defect will expedite our assistance.
  • Upon acceptance of your claim, we will gladly offer a refund or replacement for the garment. Please note that refunds are applicable only for purchases made through www.blackplum.in. Additionally, we may request the defective product for internal analysis and inspection purposes.
  • Your satisfaction is our utmost priority, and we are committed to ensuring a resolution to any concerns you may have regarding our products.

    • Note: Only authentic products are eligible for refunds or E-Gift cards. Please note that items purchased on sale are not applicable for refund or E-Gift card.

    Refund Process:

    Refunds could be

  • Full Refund: 100% of the amount paid is returned to the source account.
  • Partial refund: The refund amount is split in the same proportion as it was while placing the order.